Accessibility Policy

Ober Mountain Accessibility Policy

(Effective July 1, 2025)

Statement of Commitment

Ober Mountain is committed to providing an inclusive, enjoyable, and safe experience for all guests, regardless of ability. We strive to meet or exceed the requirements of the Americans with Disabilities Act (ADA), the Tennessee Human Rights Act & Tennessee Disability Act, and other applicable accessibility regulations. Our goal is to ensure that individuals with disabilities have full and equal access to all services, facilities, attractions, and experiences offered within Ober Mountain.

Accessible Facilities and Services

We are continually working to improve Ober Mountain accessibility and offer the following accommodations:

Parking

  1. Designated accessible parking spaces are available near all main entrances.

  2. Spaces are clearly marked and comply with ADA requirements for size and signage.

Entrances and Pathways

  1. All main entrances are wheelchair-accessible.

  2. Paved, smooth, and navigable pathways connect most major areas of Ober Mountain.

Restrooms

Accessible restrooms are available throughout Ober Mountain.

Wheelchair and ECV Rentals

Guests are welcome to bring their own mobility devices.

Attraction Accessibility

  1. Accessibility information for each ride and attraction is available at Guest Services and on our website.

  2. Transfer devices, boarding assistance, and accessible seating are provided where applicable.

  3. Ride access may be limited based on safety requirements related to restraint systems or ride dynamics, or manufacturer’s recommendations.

Guest Services and Assistance

Accessibility Guide 

An Accessibility Guide is available online, providing details about:

  1. Attraction access requirements.

  2. Services for guests with hearing or visual impairments.

  3. Quiet areas and companion rest zones.

Service Animals

Service animals are welcome throughout the Main Lodge and Tram Mall area of Ober Mountain. Unfortunately, some areas and activities cannot be safely negotiated by service animals.

Training and Staff Readiness

All Ober Mountain staff receive training on:

  1. ADA compliance and guest rights

  2. Proper communication and assistance techniques for guests with disabilities

  3. Emergency evacuation procedures that include guests with disabilities

Feedback and Continuous Improvement

We welcome feedback to help us improve accessibility. Guests may share their experiences or suggestions through:

  • In-person at Guest Services

  • Email: fun@obermountain.com

All feedback is reviewed by our Management Team, and reasonable steps will be taken to address concerns.

Policy Review

This policy is updated as needed to reflect changes in law, technology, or Ober Mountain operations.

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